Shipping Policy
Upon order confirmation and payment, we will need 1 to 2 business days to process your order and pack before dispatching them for delivery.
To all our local or international customers, do take note that the weight of items/products are automatically calculated within the system itself. If there is no option available when checking out at the shipping page, means that the total weight of all items in the shopping cart exceeds the given weight limitations. Please do a separate purchase to proceed or contact us to arrange.
FREE shipping will be provided for all orders over SGD$100 within Singapore (via SingPost).
Living Gems Singapore is not responsible for any lost, stolen or undelivered packages via SingPost.
Taxes and Duties are the responsibility of the buyer, which depends on the country the items are being shipped to, and the total value of the order. Shipping and mailing insurance is not provided.
In the event the delivery is made and the recipient is not at the address, rescheduling of deliveries are the responsibility of the recipient.
Mailing & Delivery are only available on working days, from Mon to Fri 9am to 6pm and Sat 9am to 12.30pm, excluding Sundays & Public Holidays.
All mailing will be given a tracking number and can be tracked via SingPost.
Currently, we have a few options for you to choose from below:
- Please note that this is only available for local shipping in Singapore
- It is registered local mailing via SingPost
- Tracking number will be provided upon orders mailed
- Total weight for all items purchased should not be over 2kg
- Not recommended for fragile items/products
- Living Gems Singapore shall not be held for any damages caused by this options chosen
- Please note that this is only available for local shipping in Singapore
- Delivery is provided by the courier company that is engaged by Living Gems Singapore
- Do check the order history for delivery status updates or contact us via Facebook at Living Gems Singapore to find out
- Total weight for all items purchased should not be over 5kg
- Please note that this option is only for International shipping
- It is a registered international mailing via SingPost
- Tracking number will be provided upon orders mailed
- Total weight for all items purchased should not be over 2kg
- Not recommended for fragile items/products
- Living Gems Singapore shall not be held for any damages caused by this options chosen
** Please contact us if you will like us to hold your items for delayed collection or delivery due to travel plans etc.
** Please note that all bidding price will revert back to Original retail price after Live bidding session has ended.